NegativeArchive Support

NegativeArchive helps you find physical film negatives and keep reference images alongside your roll catalog.

For help, feedback or feature requests, email wilmordapps@gmail.com.

Publisher: Berkay Elbir, an individual developer based in the Netherlands.

Report a problem

Include your app version from Settings → About → Version, your iPhone model and iOS version, what you were doing, what you expected, and what happened. A screenshot can help if it does not contain information you want to keep private. You do not need to send your full catalog or backup with an initial support request.

Export or restore a backup

To export, open Settings → Backups → Export backup, choose a destination and confirm that the ZIP file was saved. The backup contains roll information and saved reference-image copies. It does not contain your original scans and is not encrypted by the app.

To restore, open Settings → Backups → Import backup, select a NegativeArchive ZIP and review the preview before confirming. Export your current catalog first if you want a recovery copy. Import merges records; replacement of an existing roll with a newer version is off by default and requires your choice. You can cancel the preview without importing.

Keep original scan files separately. A backup saved only on the same phone may be unavailable if that phone is lost or damaged.

Missing images or lost data

The app saves small reference copies of images you select from Photos or Files. Your original photos and scans remain in those locations. If an original is stored with a cloud provider, downloading it through Photos or Files may require an internet connection.

The publisher cannot recover a catalog from a server. If you have a NegativeArchive backup, import it using the steps above. Restore Purchases restores Pro access, not rolls or reference images.

Free access and Pro

The free tier allows creation of up to ten rolls. Existing saved rolls remain available for viewing, searching, editing and deletion; backup export and restore remain available without Pro. Importing a larger catalog does not remove access to its saved records.

In builds with purchases enabled, Pro is a one-time upgrade for unlimited roll creation. The app shows Apple's current localized price before purchase. Open Settings → Explore Pro to view the offer. If your build says purchases are unavailable, it cannot buy or restore Pro yet.

To restore an eligible purchase, use Restore Purchases with the Apple Account that originally purchased Pro. Purchase and restore may require an internet connection. If restoration fails, send the app version and the displayed message to support. Keep a catalog backup before reinstalling or changing phones.

Delete rolls or change appearance

Swipe a roll left to delete it, or choose Manage rolls → Select rolls for several rolls. Select All Shown follows the current search and status filter. Delete All Rolls… includes rolls hidden by filters. Confirm a deletion only when you are ready to remove those records; export a backup first if you need a copy.

Open Settings → Appearance to choose System, Light or Dark. System follows the device appearance. Catalog browsing and editing work offline; StoreKit purchases and cloud-backed file retrieval have their own connection requirements.

Privacy

Your catalog is stored locally and no NegativeArchive sign-in is required. Emailing support shares the message and attachments you choose to send. Read the privacy policy for details and privacy-contact information.